سياسة الاسترداد والإلغاء

1. Introduction

This Refund & Cancellation Policy applies to paid services and projects provided by SMO Integrated Solutions (Global Modern Innovation & Business Solution SPC — CR 1527080), including payments made through approved electronic payment gateways (such as TAP). For general billing enquiries, please also refer to our Terms & Conditions.

2. Deposits & Project Payments

Most projects require an upfront deposit (advance payment), at a percentage specified in the quotation or project agreement, payable before work begins. Remaining payments are due according to the project milestones specified in the signed agreement.

3. Cancellation Policy

• Before work begins: if the client requests cancellation before any work has started, the deposit may be refunded after deducting any administrative or payment gateway fees actually incurred.
• After work has begun: fees corresponding to work already completed or delivered are non-refundable. The remaining portion of the payment corresponding to work not yet performed may be refunded at the Company's discretion and in accordance with the project agreement.
• Subscription services (hosting, management, ongoing support): cancellation requires prior written notice (typically 30 days before the next billing cycle). Fees paid for the current period are non-refundable, and the service continues until the end of the paid period.

4. Refund Process

To request a refund, please contact us at info@smo-integrated.cloud with your invoice number or payment reference and the reason for your request. Requests are reviewed within 5–7 business days. If approved, refunds are processed back to the original payment method via the payment gateway, and may take between 5–14 business days to appear in your account depending on your bank's policies.

5. Refund Exceptions

Refunds do not apply to:

• Work or services delivered and accepted by the client.
• Services already rendered (such as consultation hours or hosting periods already used).
• Costs already paid to third parties on the client's behalf (such as domain registration, licensing, or hardware purchased for the project).

6. Erroneous or Duplicate Payments

If a payment was made in error or duplicated, please contact us immediately with supporting evidence. The amount will be refunded in full once verified.

7. Contact

To submit a refund request or for questions about this policy:

• Email: info@smo-integrated.cloud
• Phone: +968 9222 7019
• Address: Al Ansab, Bawshar, Muscat Governorate, Sultanate of Oman